Terms and Conditions of Supply

This page tells you information about us and the terms and conditions on which we sell any of the products listed on our website www.richcraftfurniture.co.uk to you.

These Terms will apply to any contract between us for the sale of Products to you. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our RichCraft Furniture. Please note that when placing an order, you are confirming that you to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 06-03-2023.

These Terms, and any Contract between us, are only in the English language.

1. INFORMATION ABOUT US

1.1. We operate the website www.richcraftfurniture.co.uk. We are RichCraft UK LTD, a Private Limited Company registered with Companies House in England and Wales. Our registered address & workshop is; Studio 1, Candlewick Lane, Plymouth, PL4 0FF. RichCraft UK LTD company registration number 12633712. Our Public facing Address is: Blackhorse Workshop 1-2 Sutherland Road Path, London, E17 6BX is for marketing purposes. RICHCRAFT UK LTD use to operate from this location and continues to supply teaching services to BHW from the above address on a regular basis.

2. HANDMADE PRODUCTS DISCLAIMER

2.1. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2. Although we have made every effort to be as accurate as possible, because our Products are handmade, all sizes, weights, capacities, dimensions and measurements can have a 5% tolerance.

2.3: Due to the nature of Handmade Products small imperfections are always possible in your item.. This is a result of your piece being made by hand. The beauty of imperfections is that they make your piece unique from any other and are a result of the handmade nature in which your item was made.

2.4 This Disclaimer also applies to bespoke items

3. OUR RIGHT TO VARY THESE TERMS

3.1. We amend these Terms from time to time.

3.2. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us. We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:

  1. (a)  changes in relevant laws and regulatory requirements; or

  2. (b)  circumstances relevant to us.

3. ONLINE FORM SUBMISSIONS:

3.1. Contacting RICHCRAFT UK LTD via his online form submission system will allow RICHCRAFT UK LTD to contact you about your enquiry. RICHCRAFT UK LTD will contact you by email or telephone within 24hours of your form being submitted.

3.2. By submitting a form or contacting RICHCRAFT UK LTD you are agreeing that RICHCRAFT UK LTD can contact you. It would be reasonable to expect that RICHCRAFT UK LTD will contact you in the future about his up an coming events, exhibtions and poteintal sales.

3.3 If you would like to be removed from any mailing list please contact RICHCRAFT UK LTD with this specific request.

3.. HOW TO ORDER

3.1. You can order any product of RICHCRAFT UK LTD on our website. To do so please email or call RICHCRAFT UK LTD or use his online submission form.

3.2.. You can pay for Products using a debit card or credit card using a payment link sent to you. You can also pay via BACS

4..RICHCRAFT FURNITURE PRODUCTS AND DELIVERY CHARGES

4.1. These are in the RICHCRAFT FURNITURE product range under furniture on the website. Prices are available and may change from time to time, but changes will not affect any order you have already placed.

4.1 Payment in full is required for products which fall into the RICHCRAFT FURNITURE RANGE.

4.2 RICHCRAFT FURNITURE products which are personalised with a specific finish, colour or material are bespoke and remedies are available but not refunds or replacements inline with the consumer rights act.

4.3. The price of a Product does not include delivery charges. Our delivery charges are based on a case by case basis.

5.5. BESPOKE SERVICE FOR RESIDENTIAL PROJECTS:

5.1 Are not part of RichCraft Furniture and lighting range. Bespoke projects are projects made once or in small productions.

5.2 RICHCRAFT UK LTD will consult with you on the design and construction elements of the project and advise where possible to achieve the best outcome for you.

5.3 Bespoke Service payment for orders over £1,000 50% is required in advance and 50% upon delivery. Where discounts are applied payment in full is required. RichCraft can reasonably request that payment in full is required for high costs bespoke items where a significant cost is involved. Orders under £1,000 payment in full is required. Payments on final balances is expected without undue delay and subsquently signals the end of the contract.

5.4. Payment for Bespoke Service items is not refundable, but remedies can be discussed in line with the Consumer Rights act.

6. FREE DESIGN CONSULTATIONS (Explore Package)

6.1 RICHCRAFT UK LTD provides one free design consultation to residential and Business customers as part of RICHCRAFT UK LTD sales offer. This consultation is limited and outlined in the Design Service Package page.

6.2: If I customer is happy with the advice provided and would like to proceed to an order the Discover Package cost is added to the projects invoice. This covers design time and drawings.

7.0 PROVIDING RICHCRAFT UK LTD WITH A BESPOKE DESIGN OR PRODUCT FOR MANUFACTURE.

7.1 Providing a bespoke design or product for manufacture is defined as the client being solely responsible for the design direction of the piece. This includes metal fabrication work.

7.2 Due to the explorative nature of working with clients concept designs and/or drawings. These projects do not qualify for a Free Design Consultation and are treated as a business client. Explorative work includes all-time required to complete the administration for the project (meetings, telephone calls, emails and visits etc) this is billed at an hourly rate recorded by RichCraft.

7.3. By providing a design you are sub-contracting RichCraft to manufacture the piece and therefore RichCraft cannot be held responsible for any unforeseen problems with the design. Any additional charges will be added to the projects invoice to rectify the unforeseen problem or time taken to investigate the bespoke piece if the correct information isn’t provided. All additional charges will be discussed.

7.5 Bespoke Manufacturing by its nature can present unforeseen problems in the manufacturing process. RichCraft reserves the right for a degree of creative interpretation when manufacturing products to make sure the piece is delivered to the best possible standard. As concept CAD drawings do not always translate into useable physical products.

7.6 The Client shall be solely responsible for providing technical ( CAD) drawings. It is the Clients responsibility to check the accuracy of these drawings and provide clear instructions on the components and assembly of the product. This includes specifications, fixtures and fittings within the piece. Where accurate technical drawings aren’t provided RichCraft will be able to create them for you for sign off. This will be billed to the client on an hourly basis.

8. DESIGN SERVICE PACKAGES:

8.1 RICHCRAFT UK LTD is able to provide consultancy services to residential and business customers. These Services are outlined on the Design Services Page.

8.2: Design Services are need to be paid for in advance.

8.3 Refunds are not available for Design Services.

8.4 Redemption OFFER as part of a Sales Offer made by RICHCRAFT UK LTD are deducted from a projects cost and not refunded in a cash value to the customer. An Example of a Redemption offer is “If you proceed with the order you get refunded the design service package”

9. DELIVERY

9,1. Unfortunately, RICHCRAFT UK LTD does not deliver to addresses outside the UK.

9.2. You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK or you must arrange the delivery to yourself at extra costs.

9.4 You are responsible for making sure the bespoke items can be safely delivered. We advise you to check all halls, doorways and rooms to make sure the bespoke item can be delivered to the space.

10. INTELECTUAL PROPERTY AND COPYRIGHT

10.1 RichCraft Furniture owns all intellectual property and copyright to the work produced. His designs are registered with the Intellectual property Office (IPO) and governed by copyright law.

10.2 If you supply you own design for RichCraft to make you are therefore taking liability for any copyright infringement and will be solely responsible.

12. CONTRACT FURNITURE WARRANTY

12.1 Warranty for Contract Furniture purchases only applies to the original purchaser of the products.

12.2 The warranty covers the products for reasonable use within commercial settings.

12.3 The warranty means the furniture is free from defects in materials and construction for 24 months from the date of delivery. If a defect is found, we will either repair or replace the defective item, at our discretion.

12.4 RichCraft Furniture subcontracts the upholstery of products to his supplier and therefore will work with them to resolve any defective items. Fabrics are subject to there specific warranty and guidelines of use.

12.5 RichCraft will supply all necessary datasheets for the fabrics and filling to demonstrate they meet relevant regulations.

12.6 Some aspects of use are out of the manfacturers control and therefore the following is not covered in the warranty;

  • Any condition resulting from incorrect or inadequate maintenance, cleaning or care, or commercial use.

  • Any condition resulting from other than ordinary wear and tear or from any use for which the product was not designed.

  • The matching of colour, grain, or texture of wood, leather or fabrics.

  • The colourfastness, dye lot variations, wrinkling, or wear of fabrics or leather.

  • The softening of filling materials under normal use Defects that result from negligence, misuse, or accidents. 

13. EVENTS OUTSIDE OUR CONTROL

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below..

13.2. An Event Outside Our Control means any act or event beyond our reasonable control, including; workshop closure, without limitation strikes, lock- outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

14. Right to readdress and cancellations

14. Consumers have the right to readdress for RICHCRAFT FURNITURE goods and services but must do so in writing without undue delay after taking ownership of the goods and services.

14.1. Bespoke Services items are not subject to refunds or replacements but remedies can be discussed in-line with the consumer rights act.

14.2 The consumer has no right to cancel when buying bespoke goods and/or services that are made to the consumer's specification or are personalised - for example, a made-to-measure shelf. If the consumer wishes to cancel and withdraw this must be done so in writing within 14-days of the contract being made and is subject to relevant deductions on non-refundable material and goods.

15.0: QUOTED & ESTIMATES in INFLATIONARY TIMES:

15.1 Due to uncertainty around the current cost of RAW materials and the increasing costs. The estimate or invoice may not represent the final price of the work completed. This is due to the time lag of providing an estimate or invoice and the receiving the initial payment.

15.2: Adjustments to the final invoice can be made in discussion with the client but it must be recognised it’s increasing hard to operate a fixed price model for customers who want bespoke goods. Therefore; they agree to accept this risk when placing an order.

15.3 RICHCRAFT UK LTD advise prompt payment to avoid any unexpected expenses. Prompt payment allows RICHCRAFT to purchase the RAW materials at the price quoted for.