If your item is not suitable and just doesn’t ‘fit’ then under Distant Selling Regulations you can return the items to us within 14 days of receipt of your goods for a full refund (excluding postal charges if any).
Items should be unused, returned in their original packaging and in a fully resalable condition.
We offer a free returns service (mainland UK addresses only) that is easy to use and stress free. Just pop the product back in the box and contact Richard letting us know a convenient day to pick it up from you. We will then contact FedEx UK / DPD and arrange your collection.
For returns outside of mainland UK customers will be responsible for payment of the return delivery.
We will refund the original credit card used for the purchase as soon as the goods have arrived back with us, or offer an exchange or replacement. Please note: Refunds can take up to 10 working days to be received following receipt of the goods.
Products that are made to a specific order, to include all our seating (made to order furniture) cannot be refunded, unless there is a fault with the product.