All of products are handcrafted and made to order by Richard. Once you have placed your order, you will receive and email with information about its lead time. Dispatch is when we send the product to our delivery partner, not the date it arrives to your door. Below you will find more information on the delivery process and how long after dispatch you should expect delivery.
Wherever possible, we aim to deliver within 24 hours of dispatch. We will contact you via email the day before the delivery to let you know that the delivery will take place the next day. On the morning of delivery, our delivery partner will send you a text message (providing you added a telephone number to your order) or email, to inform you of your 1 hour delivery slot.
You will have the option to reschedule delivery to a different date, leave the parcel with a neighbour or send to a local depot for collection - if you intend to action one of these options please let Richard know as soon as possible.
For large volume or quantity orders we may use a private courier to deliver your order or, the pallet network.
Please note: Please remember to check that items can be delivered into your space easily. This includes checking hallways and door frames throughout the property. if an item cannot be delivered it will be returned to Richard’s workshop and a return delivery fee of £10 will be charged. Charges will also apply to cancelled deliveries, failed deliveries or return collections.
Delivery usually happens during weekdays, though we can sometimes (courier dependent) arrange a Saturday delivery. Please let Richard know after you have placed your order and we can arrange this for you.
If you have ordered multiple items, they will be shipped together as per the longest lead time. If this is not convenient and you would like each product shipped when it is ready please let Richard know.